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OUR CORE VALUES

At Critical Living Solutions we apply our core values to every area of our work, we always strive to:

  • Provide fast and efficient services.

  • Work in partnership.

  • Meet the unmet needs of the client and/or tenant.

  • Apply a person-centred approach.

  • Be reliable and knowledgeable.

  • Be discrete and sensitive.

  • Always add value.

PROFESSIONAL SERVICES

Critical Living Solutions is dedicated to providing high quality services to the North Wales  area. Take a look below to find out what we specialize in, and get in touch with any additional questions or to learn more. 

Inaccessible, unsafe or unmanaged accommodation is more too often a social determinant of health and social care. This can be caused by self-neglecting behaviour, hoarding, drugs or alcohol misuse, physical and or mental ill health. This type of accommodation often becomes a barrier for service providers to deliver care and support to individuals in their own home.  In our experience, sadly, this leads to unmet needs of the individual.  Unsafe accommodation can also cause problems for housing providers such as the breakdown of tenancies, Environmental Enforcement Orders and lack of engagement from tenants. 

 

These situations are often left unmanaged for some time and only come to light at crisis points.

Critical Living Solutions Ltd can provide the solution by ensuring that properties are restored to a clean, safe and accessible environment in order to re-start and maintain health and social care services, prevent tenancy loss and as a solution to environmental orders.

To read more about the services we offer, click the link below to read more. 

Specialist Hoarding Support and Environmental services.

Case study 1

Mrs A was residing in a housing association property.  Environmental Health became involved after other residents complained about a smell in communal areas.  Critical Living Solutions (CLS) were instructed by a Housing Officer after the property was visibly inaccessible due to self-neglecting behaviour and excessive waste. Mrs A was contacted and met with CLS for an initial visit and planning session. Consideration was given to Mrs A`s physical and well-being needs which were more complicated due to the fact that she was shielding during COVID 19. The work was completed with the tenant in situ over 7 days. 

 

The work included removing all excessive waste, food and biohazardous waste. Sorting through and salvaging tenants’ belongings, sharps procedure due to uncapped sharps across property, deep clean and sanitisation, removal of soiled and/or damaged furniture, carpets and flooring. CLS facilitated a new boiler fitting whilst on site.  Recommendations were fed back to the Housing Officer of our findings throughout the course of the 7 days including: repairs needed to the property, inaccessible bathroom due to deteriorated mobility, need for new flooring and furniture due to the extent of the contamination. Feedback was also given in a sensitive manner around the self-neglecting behaviour which enabled more information to be shared with Mrs A`s support network and lead to an increase in social care support. 

 

CLS managed to achieve the following outcomes: clean and accessible home for the tenant, new boiler, remedial works were able to be completed by the housing association, environmental health were satisfied with the outcome, residents in the building actively fed back that they were pleased with the work, an adult social services assessment was arranged for the tenant to assess their current needs.

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Re-start services and specialist sharps management.

Case study 2

Mr B was residing in housing association accommodation.  Mr B is an intravenous drug user and his accommodation has been inaccessible for some time. Mr B`s tenancy was at risk. 

 

Critical Living Solutions were instructed by the local authority’s homeless prevention team and requested to provide services to prevent the eviction of the tenant from the property. The tenant refused to engage on multiple occasions, but access was eventually granted after a rapport was built with the individual. The property was clean and cleared over two days and in excess of 2000 drug sharps were removed.

 

The tenant gave consent for a return visit to complete additional work which allowed utilities to be reconnected at the property and impending court action to be delayed.

 

CLS managed to achieve the following outcomes: safe and accessible accommodation for the tenant and for service providers, court action delayed, remedial works carried out, utilities re-connected.