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CRITICAL LIVING SOLUTIONS PRIVACY POLICY

Privacy Policy

Critical Living Solutions LTD recognises the trust that you place when providing your personal data, and we are committed to being transparent and respectful in the ways we handle your information. 

 

This policy tells you how we collect and use your information, and your rights in having your personal data protected. Critical Living Solutions LTD may make changes to this policy from time to time, so please check back occasionally. This policy was last updated on the 9th June 2021. 

 

How Data is Collected

When you place an order with Critical Living Solutions LTD you will be asked for your permission to collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number. If you are unwilling to share this information with Critical Living Solutions LTD then  am afraid I will be unable to accept your order as this is needed to correspond with you.

 

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How Data is Stored

Critical Living Solutions LTD will retain the information that you provided for as long as it is needed to administer the relationship, we have with you and for the purposes for which it was originally intended. All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access. In some cases, your details will be retained to meet certain legal requirements. When we do not require your information anymore, it will be disposed of securely. 

 

Critical Living Solutions LTD will not record nor take your credit card or other payment information. The payment process is undertaken by bank transfer. At no time will you enter payment details onto www.criticallivingsolutions.co.uk

 

How Data is Used

Critical Living Solutions LTD confirm that any Personal Information which you provide to me and any User Information from which I can identify you, is held in accordance with the registration I have with the Information Commissioner’s Office. Critical Living Solutions Ltd use your information only for the following purposes:
 

  • Processing your order and communicating with you to ensure that all details of the order fit your requirements.

  • Delivering your order which requires me to give your name (or the name of the recipient of the order if different to that of the purchaser), delivery address and contact telephone number only, to my third-party delivery courier.

  • For statistical or survey purposes to improve this Website and its services to you.

  • To serve website content to you.

  • To administer this website.

  • For legal reasons, such as maintaining records of invoiced goods.

  • If I am requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, I am entitled do so.

  • In case you wish to make a new order with Critical Living Solutions LTD  
     

You agree that you do not object to being contacted for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

 

How and Why your Data is Shared

Your Personal Information may be disclosed to reputable third parties who will deliver your order. Critical Living Solutions LTD requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Critical Living Solutions LTD for mailing or marketing purposes. 

 

Your Updated Rights Regarding your Data that I Hold

With effect from the 25th May 2018, the General Data Protection Regulation will ensure that all individuals have the following rights:
 

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • Rights in relation to automated decision making and profiling.
     

Please contact us if you feel that any information that we have about you is inaccurate and needs to be corrected. You can contact Critical Living Solutions Ltd if you wish to object to the way that your data is being processed, to withdraw your consent for processing, to make a complaint about the use of your data or to request that your data is deleted. You have the right to ask for a copy of the information that we hold about you. This is known as a Subject Access Request and you can to allow us to provide this information to you.

 

If you feel that I have not handled your data correctly, you can get information on your rights through the Information Commissioners Office at Https://Ico.Org.Uk/For-The-Public/

 

Please check back frequently to see any updates or changes to this Privacy Policy. Questions regarding this Policy should be directed to

 

Critical Living Solutions Ltd.

58 East Parade, Rhyl, LL18 3AP, United Kingdom. 

office@criticallivingsolutions.co.uk 

07555180596

 

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

 

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

 

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.